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Category Archives: Choice Points
A Tip For Being 75% Responsible For How People Treat You
As you may have read in yesterday’s post on choice points, each comment or expression we make influences the options of people with whom we’re communicating. If we say, “How are you?” to someone and keep walking, she knows that … Continue reading
The Critical Issue of Choice Points
When conflict is nearly inevitable, choice points in an interaction become critical. Knowing how to identify choice points and direct the conversation away from confrontation is a valuable comebacks skill. Continue reading
Customer Comebacks: When They Say It Can’t Be Done
When they tell you “There’s No Way,” they’re usually wrong. Often there’s a way around such situations. It’s a matter of learning the ropes. Continue reading
The Impact of Technology on Teens’ Self Images
What we see ourselves doing influences who we think we are. As young people rationalize what they write on social media, they formulate attitudes about themselves. Continue reading